SHIPPING AND DAMAGE DISCLAIMER

The craftsmanship that can only be found with Genie House fixtures is guaranteed for the life of the fixture. If the fixture is damaged you can send it back to us and we will be able to repair and return the fixture in most cases. Please note that glass is only covered in the warranty if it is damaged during shipping.

DISCLAIMER

All custom and special order items are non-returnable and non-refundable.

No returns or refunds on items that have been installed or have wires cut.

DAMAGE CLAIMS

Visible damage to shipping carton must be opened in presence of truck driver upon delivery and claim recorded with driver, in writing.

Any damages must be reported to Genie House immediately.

Please unpack and inspect all items within 24 hours of delivery.

Contact Genie House to arrange pick-up.

RETURNS

No merchandise may be returned without prior authorization from Genie House. Stockable returned merchandise would be charged a 25% restocking charge.

TRUCK CLAIMS

All common carrier claims for damages, breakage, or shortage in transit must be filed directly with the carrier and are the responsibility of the customer.

PARCEL DELIVERY

For all claims email Genie House (geniehouse@geniehouse.com) customer service.

Genie House Lanterns Crafted By Hand Since 1967

Genie House

P.O Box 2478

Vincentown, NJ 08088

United States

Phone: 800-634-3643 or 609-859-0600

Fax: 609-859-0565

Email: geniehouse@geniehouse.com

Quote Department: dwgenie@geniehouse.com

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