SHIPPING AND DAMAGE DISCLAIMER
The craftsmanship that can only be found with Genie House fixtures is guaranteed for the life of the fixture. If the fixture is damaged you can send it back to us and we will be able to repair and return the fixture in most cases. Please note that glass is only covered in the warranty if it is damaged during shipping.
All custom and special order items are non-returnable and non-refundable.
No returns or refunds on items that have been installed or have wires cut.
Visible damage to shipping carton must be opened in presence of truck driver upon delivery and claim recorded with driver, in writing.
Any damages must be reported to Genie House immediately.
Please unpack and inspect all items within 24 hours of delivery.
Contact Genie House to arrange pick-up.
No merchandise may be returned without prior authorization from Genie House. Stockable returned merchandise would be charged a 25% restocking charge.
All common carrier claims for damages, breakage, or shortage in transit must be filed directly with the carrier and are the responsibility of the customer.
For all claims email Genie House (firstname.lastname@example.org) customer service.